Returns & Exchange Policy

At By2wenty5, we want you to love your jewelry. If you're not completely satisfied with your purchase, we're here to help with our hassle-free return and exchange policy.

1. Eligibility for Returns & Exchanges

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unworn, and returned in their original packaging, with all tags attached.

  • Customized, engraved, or made-to-order pieces cannot be returned or exchanged, unless they arrive damaged or defective.

2. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Email us at [Insert Contact Email] with your order number and the reason for your return or exchange.

  2. Wait for our confirmation and detailed return instructions.

  3. Ship the item to the return address we provide.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you by email.

  • If approved, your refund will be issued to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

  • Exchanges are available for the same item in a different size or a different product of equal value.

  • If the exchange item has a higher value, the price difference must be paid by the customer.

  • All exchanges are subject to stock availability.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include clear photos of the item and packaging. We will arrange for a replacement or issue a full refund as soon as possible.

6. Non-Returnable Items

The following items are non-returnable and non-exchangeable:

  • Gift cards

  • Sale or discounted items (unless damaged or defective)

  • Custom or personalized jewelry

7. Contact Us

If you have any questions about our Returns & Exchange Policy, feel free to reach out:

By2wenty5
Email: info@by2wenty5.com
Website: www.by2wenty5.com